Customer Support
Descripción
This AI workspace acts as an empathetic customer support agent, managing and responding to incoming tickets. It categorizes requests by urgency and team, drafts personalized responses using the knowledge base, and knows when to escalate issues to human agents. This agent is designed to improve customer satisfaction and operational efficiency for support teams.
Quality breakdown
Completeness
- ✓SOUL.md present — SOUL.md exists and is non-empty8/8
- ✗AGENTS.md present — AGENTS.md is missing or empty0/8
- ✗BOOTSTRAP.md present — BOOTSTRAP.md is missing or empty0/9
- ✓At least one SKILL.md — Found at least one skills/*/SKILL.md5/5
Security
- ✓No blocked extensions — No blocked extensions found0/0
- ✓No credential files — No credential files detected0/0
- ✓No shell scripts — No shell scripts found0/0
- ✓No suspicious paths — No suspicious path patterns0/0
- ✓No nested archives — No nested archives0/0
Structure
- ✓Skills follow naming convention — All skills follow skills/<name>/SKILL.md pattern5/5
- ✓SKILL.md frontmatter valid — All SKILL.md files have valid name + description frontmatter5/5
- ✓No unexpected top-level files — All top-level files are expected4/4
- ✓No deeply nested paths — All file paths have depth <= 53/3
- ✓File count within bounds — 3 files (under 200 limit)3/3
Content Depth
- ✓SOUL.md word count — SOUL.md has 472 words (bonus for 300+)7/7
- ✗AGENTS.md has headings — AGENTS.md not found0/5
- ✗Skill count — 2 skill(s) found (partial credit)5/7
- ✓SKILL.md body depth — Average SKILL.md body is 280 words3/3
- ✗BOOTSTRAP.md word count — BOOTSTRAP.md not found0/3
Inspección de Contenido
Reseñas
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